Catering Assistant (Peterborough Lido)

Catering Assistant (Peterborough Lido)

Aragon Direct Services

Aragon Direct Services (a trading name of Peterborough Limited) are recruiting a Catering Assistant to work as part of their team based at Peterborough Lido.

The main purpose of this role is to provide a professional, friendly and efficient service to customers, understanding their needs and requirements.

Key Deliverables

• Provide advice/assistance to ensure the customer receives a prompt service within comfortable surroundings
• Provide, prepare and deliver quality food and beverages
• Ensure products, equipment and furniture are cleaned, maintained and fit for purpose reporting breakages promptly
• Undertake cleaning duties within the catering facility
• Operating the Till System
• End of day cashing up routines
• Recording daily takings
• Stock Control
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
• To deliver customer service in line with best practice. Ensure compliance to relevant policies
• To take responsibility for product area, ensure this and product is maintained in line with company best practice and Health & Safety legislation
• To display and promote products efficiently and effectively in order to maximise sales
• To prepare and cook hot food to customer and visitors
• To actively follow company policies – Food Hygiene, Equal Opportunities; Fire Health & Safety
• To maintain a good level of personal presentation
• To attend staff meetings and training as required
• To monitor stock levels and prepare orders for processing and approval through the Duty Manager, allowing for timely deliveries
• To maintain accurate records as directed, to include financials and customer statistics for performance and budgetary control
• To maintain housekeeping standards:
• Ensure the Catering area is clean and tidy at all times, with furniture, tables, window sills and shelving dusted regularly and spillages immediately wiped away
• Prepare, cook and serve hot food and drink
• Ensure all servery bins are emptied, liners are tied securely before depositing contents in the external waste bin and liners replaced
• Sinks to be cleaned and floors moped
• Start and end of day routines to be adhered to, with particular attention paid to coffee machine, griddle, oil changes, fryer, bainmarie plus standards as defined in the safety log book:
• Thoroughly wipe down and polish all kitchen machines
• Wash out and thoroughly clean all fridges, freezer, coffee machine and dishwasher
• On an adhoc basis:
• Liaise with the Manager to review and make any changes to the menu
• Working within a catering environment
• Working within a busy customer facing environment
• Working knowledge of till systems
• Stock taking – to monitor stock levels and placing orders when necessary

Skills and Experience

• GCSE or equivalent in English and Maths
• Food safety catering level 2 or above
• Good communication skills – to liaise with customers and colleagues at all levels
• Good interpersonal and customer facing skills – remaining professional, patient, friendly, polite at times of pressure
• Ability to work as part of a team and with minimal supervision, whilst knowing when to seek advice from manager – flexible, multi-tasking
• Ability to stand for long periods of time with a good level of physical fitness
• Confidentiality and discretion, with an awareness of Data Protection Act
• Catering experience preferred

As part of the Induction process all applicants will undergo a drug and alcohol test.

Benefits

• Company pension
• Cycle to work scheme
• Free fitness classes
• Free flu jabs
• Gym membership
• Life insurance
• Referral programme