Receptionist

Receptionist

Vivacity

Jack Hunt Pool – Part Time and Permanent

2.5 hours per week 

Key Deliverables

• To provide high quality customer service via reception, face to face telephony, and electronic communications, and to support customer contact to any areas of the company.
• To provide a professional front of house service at Vivacity sites. ensuring that customers and visitors receive the best possible service.
• To act as first point of call to customers and visitors as receptionist fulfilling all reception duties
• To always provide excellent customer service
• Dealing with customer enquiries, compliments and complaints relating to any areas of the business face to face, via telephone, email, letter, or similar in a professional, positive and efficient manner
• Providing information & helping to solve customer issues in an effective and timely way
• To be responsible for the collection of monies and cashing up in accordance with set procedures
• To operate the till systems, take and process payments and receipts
• Day to day liaison with site managers and staff, processing of documentation, disseminating relevant information and chasing outstanding queries.
• Use of various management system and databases
• Taking information from customers and entering it into the appropriate database
• General office duties i.e. filing, shredding, scanning, photocopying etc.
• To contribute to office and phone cover
• To carry out administration tasks as necessary
• To maintain a knowledge of services offered and confidently communicate them to customers
• To answer telephone calls promptly in a professional manner
• To record suggestions and/or complaints from members or visitors and inform the appropriate persons
• Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis
• Able to travel to any Company facility and undertake work as necessary
• Any other duties as assigned

Experience requirements

• Experience in delivering great customer service (E)
• Good working knowledge of Microsoft packages (E)
• Experience in providing admin support (D)
• Experience of cash handling (D)
• Ability to work flexibly and including evening, weekend and Bank Holiday working on a shift rota basis (E)
• Good data entry and typing skills (E)
• Experience in dealing with difficult customers (D)
• Ability to quickly learn new skills (E)
• Knowledge and ability to deliver professional services (E)
• Understand of the importance of Health and Safety (E)
• Understanding of the importance of Safeguarding (E)
• Understand of the importance of and commitment to Equalities and Diversity (E)
• GCSEs C grade or above (or equivalent) in English and Maths (D)
• A qualification in Customer Services (D)
• Effective interpersonal skills (E)
• A good telephone manner (E)
• A good team worker (E)
• Excellent verbal and written communication skills (E)
• A positive can do attitude (E)

Other points